At VOLTIX, we aim to provide quality products and a reliable customer experience. Please review the following policy before requesting a return or refund.

1. Return Eligibility

A product may be eligible for return if:

  • The wrong product was delivered.
  • The product arrives damaged.
  • The product has a manufacturing defect.
  • The product is significantly different from the product ordered.

Customers should contact VOLTIX as soon as possible after receiving the order.

2. Damaged Products

If your product arrives damaged, please contact us with:

  • Order details
  • Customer name and phone number
  • Clear photos of the product
  • Photos of the packaging
  • A short description of the issue

We may request additional photos or information to verify the claim.

3. Wrong Product

If VOLTIX sends an incorrect product, please contact us before using the product.

After verification, we may arrange a replacement or another appropriate solution.

4. Manufacturing Defects

Products with genuine manufacturing defects may qualify for replacement or refund depending on the product and circumstances.

Normal wear and tear, accidental damage, misuse, or improper handling are generally not considered manufacturing defects.

5. Non-Returnable Products

The following products may not be eligible for return:

  • Customized or personalized products
  • Products with customer-specific branding
  • Products damaged through misuse
  • Products showing signs of intentional or accidental damage
  • Products returned without their original packaging where packaging is required
  • Products returned after the applicable return period

6. Return Condition

To be eligible for a return, the product should generally be:

  • Unused
  • In its original condition
  • Returned with original packaging and accessories
  • Accompanied by relevant order information

7. Refund Process

Once a return or refund request is approved, VOLTIX will determine the appropriate refund method.

Depending on the payment method and circumstances, refunds may be processed through the applicable payment channel or another mutually agreed method.

Refund processing time may vary depending on the payment provider or banking system.

8. Delivery Charges

Delivery charges may not be refundable unless the return is due to an error by VOLTIX, such as delivery of an incorrect or defective product.

9. Exchange / Replacement

Where applicable, VOLTIX may offer a replacement instead of a refund.

Replacement availability depends on product stock and the specific circumstances of the claim.

10. Corporate & Customized Orders

Customized, branded, personalized, or bulk corporate orders may have different return and cancellation conditions.

Because these products may be prepared specifically for a customer, returns may not be accepted for change of mind or preference after customization/production has started.

11. Change of Mind

Returns due solely to a change of mind, personal preference, or incorrect product selection may not be accepted, particularly for customized, branded, or specially prepared orders.

12. How to Request a Return

To request a return, replacement, or refund, contact us with:

Email: info@voltix.com.bd
Website: www.voltix.com.bd

Please include your order details and a clear explanation of the issue.

13. Policy Updates

VOLTIX reserves the right to update this Refund & Returns Policy when necessary. Any changes will be published on this page.